Internal Candidates Must Call HR Office and Speak with Verenice at (706)602-6259

Summary

Responsible for the accurate and timely processing of credits and claims by performing a variety of task that include, but are not limited to, those listed in the essential duties and responsibilities section below.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Process, monitor and report credits issued and new claims received.

• Analyze and report on sales errors.

• Monitor and analyze claims data and provide product performance and claims experience to management.

• Effectively communicate causes of failure that result in replacement orders.

• Report significant and/or recurring field complaints.

• Continually monitor claims reporting system for accuracy and completeness.

• Monitor conditions conducive to claims with a view to their prevention and/or correction.

• Assist with all claims as the need dictates.

• Focus on prompt expedient claim resolutions.

• Maintain professional business etiquette with customer base.

• Timely claim resolutions and keeping company assets in mind.

• Overtime is / may be required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or GED

• Associates Degree is preferred Language Skills

• Must have excellent telephone etiquette.

• Must be professional in communications.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Must be proficient in Microsoft Office products

• Experience with SAP is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet