Mission Statement As a Mannington Associate I am expected to conduct myself in a manner which supports the company’s values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: to be the best people to do business with in the flooring industry.

Summary Responsible for providing exceptional customer service designed to help drive sales, and increase customer retention by performing the following duties:

Job Responsibilities:

• Develop key relationships with internal and external partners
• Forge high level relationships with Sales force in the Americas
• Generate reports as needed from the appropriate source.
• Maintain Database and Process Monthly Reporting for Mannington Advantage Elite Program
  • Rebates (will be sent to Finance for Review & Payment Processing)
  • Rewards
    • Maintain Product/SKU, Customer database files for the Rewards Program
    • Process reporting for Rewards Program and attend to validation of transactions (including addressing any errors)
  • Maintain SFDC Customer Identification
  • Work with Sales Analyst to develop reporting needed for program tracking
• Expansive knowledge on product specifications, capabilities, and limitations.
• Maintain organized database of documents, etc.
• Participate in and contribute to onboarding presentations for Sales New Hires re: Sales Operations
• Assist with scheduling CEUs (Continuing Education Units – provided by Marketing but scheduled and recorded by Sales Support)
• Assist sales associates with product comparisons, coordinates/matches, field general product inquiries and other requests as necessary.
• Assist in maintaining Sales Hub portal information
  • Schedule and operate Sales Hub calls
• Assist in T&E approvals
  • Monitor sales associate T&E submittals for adherence to published T&E Policy
• Period end T&E reporting for RSDs
• Distribute period end financial reporting to RSDs, as needed
• All other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong detail orientation, analytical skills and problem solving abilities
• Demonstrated quantitative skills
• Strong computer skills with the demonstrated ability to learn new computer programs quickly
• Strong and demonstrated written and verbal communications skills
• Ability to work effectively in a collaborative team environment
• Ability to adapt to change
• High level of emotional intelligence
• Sets high personal standards for performance
• Seeks and acts on opportunities for development
• Ability to conform to Mannington Mills policies and procedures as required

Education and/or Experience

• Knowledge of the commercial flooring line of products
• Minimum 2+ years experience in a flooring business or other similar commercial sales industry
• Foreign language skills a plus.
• Travel required to other Mannington Mills locations as necessary within Georgia

Language Skills

Must be able to communicate with management, sales force, and customers. Must have excellent telephone etiquette.

Must be professional in all communications.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.