Desktop Support Technician , Careers At Mannington Mills Inc

Careers At Mannington Mills, Inc

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Mannington is a 5th generation family owned company that offers both personal and professional growth opportunities. We provide a wide range of benefits that complement the diverse lifestyle needs of all our associates, including:

Health & Wellness

Medical, Dental & Vision benefits beginning Day 1
Paid Life Insurance
Paid Disability
Employee Assistance Program
Free Wellness Checkups

Financial Wellbeing

Competitive pay
401(k) Retirement Savings with company match
Company Performance Incentives
Tuition Reimbursement
Flooring discounts

Lifestyle

Paid Time Off
Paid holidays
Community Involvement

Equal Opportunities

This EEO Policy Statement is designed to strengthen and reaffirm our commitment to employ and to utilize people in all job titles in accordance with their abilities and to practice the principles of affirmative action. The position of Mannington Mills, Inc. is unmistakably clear with respect to equal employment opportunity and support for minorities, females, qualified individuals with disabilities, qualified disabled veterans and veterans of the Vietnam era. This Policy Statement is being furnished in connection with Mannington's Affirmative Action Plan.

Mannington is an Affirmative Action employer and will promote Affirmative Action and provide equal hiring, training, compensation, promotion, transfer, layoff and recall benefits to all individuals, without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, physical or mental disability that does not prohibit performance of essential functions with or without reasonable accommodation, status as a qualified disabled veteran, veterans of the Vietnam era or any other category protected by federal, state or local law. Mannington is committed to these policies not only to the extent it may be a Government contractor, but also because of our firm conviction that adherence to these principles will contribute significantly to the success of the Company.

All supervisory and managerial personnel are specially charged with assuring, through enlightened leadership, the continued and positive support by all employees of these policies, and with taking positive steps to comply with the policies regarding equal employment opportunity both in letter and spirit. The full and complete cooperation of all employees is expected. Those employees who have authority to hire, promote and transfer have a special responsibility to assure the success of our commitment, and their effectiveness in this area will constitute an integral part of their performance review.

Current job opportunities are posted here as they become available.

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Desktop Support Technician

Department:	Calhoun Information Technology
Location:	Calhoun , GA

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Desktop Support Technician responsibilities include:

Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems

Job brief

Desktop Support Engineer provides technical assistance to our clients. Will help install, upgrade and troubleshoot hardware and software systems.

Job requires a high level of IT client knowledge and an ability to deal with a variety of customer personalities. Good problem-solving attitude along with the ability to give clear technical instructions to non-technical personnel. High degree of remote troubleshooting techniques and problem solving are required.

Willingness to learn new technologies and techniques with a proactive attitude is critical to job success.

Responsibilities

Day to day deskside support incident ticket management. Address user tickets regarding client hardware, software, networking connectivity and telephony
Client Install and support full complement of MS products: Office 365, Windows OS, Azure, etc.
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Ticket ownership to closure
Value add desktop alterations to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel when appropriate
Performs minor administration on backend servers, including virus updates, backup scheduling and SW fixes
Follow up with clients to ensure their systems are functional prior to ticket close
Report customer feedback and potential satisfaction concerns
Help create technical documentation and manuals

Requirements

5- 10 years proven work experience as a Desktop Support Technician, Technical Support Technician or similar role troubleshooting PCs telecom equipment and IT peripherals
Hands-on experience with troubleshooting Windows OS environments
Hands-on Office 365 service experience
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus technologies
Ability to perform remote troubleshooting and ability to provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude and always conducts self with highest level of professionalism
Good communications skills both written and oral
Team oriented
SCCM experience
BSc in Computer Science or relevant field experience
Physical requirements: Walking, bending and lifting up to 80 pounds
MAC OS environment experience a plus
MFG business acumen a plus

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